Last Updated: April 30, 2025

This Telehealth Consent (“Consent”) governs your use of the telehealth services facilitated through Freya Meds. Please read it carefully.

Freya Meds is not a medical group or professional corporation. Clinical services accessed through Freya Meds are provided solely by independent, state-licensed healthcare providers operating through professional entities (“Professional Entities”) in accordance with applicable state and federal laws. Freya Meds provides administrative and technology support but does not itself practice medicine or provide medical care.

1. What is Telehealth?

Telehealth allows licensed healthcare providers to assess, diagnose, and treat patients remotely via technology, including:

• Secure electronic intake forms
• Two-way live video and/or audio communications
• Remote transmission of your medical records, photos, or health data

Freya Meds uses HIPAA-compliant systems with built-in encryption and security protocols designed to protect your health information.

2. Benefits and Risks of Telehealth

Potential Benefits:

• Convenience: Care may be delivered without requiring travel to a physical office
• Accessibility: Flexible appointment times and broader access to licensed providers
• Privacy: Secure, remote consultations from the comfort of your home

Potential Risks:

• Limitations: No in-person physical exam or access to your full medical history may reduce diagnostic accuracy
• Technical Issues: Service interruptions, video/audio failure, or loss of data may impact care
• Security: Though encryption and safeguards are used, privacy breaches or unauthorized disclosures may occur
• Legal Restrictions: Some states limit telehealth or prohibit prescribing certain medications remotely

3. Your Responsibilities and Understanding

By using the Services, you agree and acknowledge:

• You are receiving telehealth services from licensed professionals contracted through independent medical groups, not from Freya Meds
• You may be treated by a nurse practitioner or physician assistant, rather than a physician
• Providers determine whether telehealth is appropriate on a case-by-case basis
• You are responsible for providing a complete and accurate medical history, including all prescriptions, supplements, and diagnoses
• Failure to disclose relevant information may result in improper care or harm
• Providers may recommend in-person care or refer you to your primary care provider

4. Consent and Withdrawal

• Your use of these Services constitutes your voluntary consent to receive care via telehealth
• You may withdraw consent at any time by contacting your provider in writing
• Withdrawing consent will not affect care already delivered or required legal documentation
• Continued use of the platform affirms ongoing consent

5. Emergency Situations

Freya Meds does not provide emergency care.

• If you are experiencing a medical emergency, allergic reaction, or adverse drug event, call 911 or visit your nearest emergency room.
• Telehealth is not appropriate for life-threatening or urgent situations.

6. Privacy and Security

• All information transmitted electronically will be managed in accordance with the Freya Meds Privacy Policy
• Providers are required to maintain confidentiality and adhere to HIPAA regulations

7. Financial Terms

• You are responsible for all costs associated with the Services, including provider consultations, prescriptions, and fulfillment
• Freya Meds and its affiliated providers do not bill Medicare or Medicaid
• You may elect to pursue care through other healthcare providers outside this platform at your own discretion

Note: By proceeding with the Services, you confirm that you understand and agree to the terms outlined above and consent to treatment from a provider licensed in your state through a Professional Entity affiliated with Freya Meds.